In today's ever-evolving business landscape, education and continuous learning have taken center stage. The Harvard Business Review emphasizes the critical role of education in personal and professional development, and how it can transform a workplace. This transformation can lead to numerous benefits, from elevating the quality of services to fostering contentment and loyalty among team members. In this blog post, we will explore the insights shared by two exceptional professionals, Roxana Dreger and Brandi Kay, who have been instrumental in fostering a culture of education at Harvey & Lewis Opticians.
Meet the Game Changers: Brandi Kay and Roxana Dreger
Brandi Kay, Vice President of Operations at Harvey & Lewis Opticians, hails from Plainville, Connecticut. She proudly works for Harvey & Lewis, a company that she describes has " a rich 133-year long history, which is still managed by the Lewis family into the fourth generation". Despite becoming a mother at a young age, Brandi embarked on a journey of lifelong learning, currently immersing herself in the study of business operations and economics.
Roxana Dreger, the Marketing Manager at Transitions, oversees the education division. Her responsibilities include collaborating with various teams and groups, including eye care professionals, to develop and distribute training content that empowers them to enhance their skills and knowledge, ultimately benefiting their patients.
Best Practices and Initiatives at Harvey & Lewis Opticians
Brandi Kay shared a remarkable initiative undertaken by Harvey & Lewis Opticians over a decade ago. Recognizing that some licensed optician employees had not pursued their licenses despite being in a licensed state, they established the Harvey & Lewis School. This school offers classes for the ABO and NCLE and practical licensing exam preparation. The initiative has transformed their hiring process, allowing them to bring in individuals with no experience and provide them with the necessary education.
Additionally, the monthly company meetings at Harvey & Lewis Opticians provide a platform for continuous learning and collaboration. They often bring in speakers for small-sided training sessions, ensuring that education remains a cornerstone of their organizational culture.
Exploring Transitions Certified Program
Roxana Dreger highlighted an exciting program at Transitions known as the "Transitions Certified Program". This program allows participants to explore Transitions in four different modules, with the first module focusing on the critical topic of light. Understanding light dynamics is crucial, and the program ensures that participants grasp its significance.
The program then delves into product-specific modules, covering Transition Signature GEN 8 and Transitions XTRActive lines. It provides professionals with a structured pathway to enhance their knowledge and become certified in Transitions products.
Listen to the Podcast to Learn More!
Education is a powerful catalyst for change within organizations, and the experiences shared by Roxana Dreger and Brandi Kay from Harvey & Lewis Opticians serve as a testament to this fact. Their dedication to fostering a culture of education within their organizations has not only improved their team's knowledge and skills but has also elevated the quality of service they provide to their customers.
At Harvey & Lewis Opticians and Transitions, initiatives like creating in-house schools, organizing monthly meetings, and implementing engaging trivia games have made learning enjoyable and effective. The Transitions Certified Program further exemplifies their commitment to education, offering professionals a structured pathway to enhance their expertise.
As we reflect on the profound impact of educational culture in organizations, it's evident that investing in the growth and development of employees not only benefits the individuals but also leads to improved customer satisfaction and loyalty. Harvey & Lewis Opticians and Transitions serve as shining examples of how education can be a driving force for positive change within organizations. To learn more about this program, we invite you to listen to the podcast on Spotify or Apple Podcasts today!
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